FAQs
1. What company are you? What brand is SAUGWUNDER?
Thank you very much for your attention, details can be found in About Us
2.Which country's brand is SAUWUNDER?.
We are an American brand, a technology derived from Germany.
3.How do I complete my purchase?
Simply add a shopping cart settlement purchase on our website. You can also click on the link below the product page to jump to our Amazon store to complete the purchase.
4.What settlement methods do you support?
We only accept payments from PayPal for the time being. If you don't have the appropriate payment method, you can jump to PayPal and create one on the settlement page, which is very simple.
Of course, if you feel inconvenient or not at ease, you can also go to our Amazon store to complete the purchase at the bottom of the product page.
Of course, if you feel inconvenient or not at ease, you can also go to our Amazon store to complete the purchase at the bottom of the product page.
5.Is your website safe?
Our website is based on Shopify technology, collection and delivery are supervised by PayPal, and it is very safe to cooperate with Amazon FBA Logistics. Please feel free to shop.
6.What shipping method do you use?
Our website uses Amazon FBA logistics to deliver the entire order from Amazon to complete the order operation and delivery, fully automated tracking of inventory, there are a variety of delivery channels for you to choose.
If you are an Amazon Prime member, we recommend that you log in to our Amazon store to complete the purchase at the bottom of our product page, you can enjoy Prime treatment.
If you are an Amazon Prime member, we recommend that you log in to our Amazon store to complete the purchase at the bottom of our product page, you can enjoy Prime treatment.
7.I live outside the US, can I order?
Hello, at present, our website delivery area is limited to the whole of the United States.
If you need international logistics, you are advised to click on the link below the product page of this website to jump to our Amazon store to purchase, you can enjoy the international delivery of Amazon FBA.
Thank you very much.
Please feel free to contact us with any questions.
Email:Contact@stareastruidirect.com
In addition, if you have any legal or privacy issues, please refer to the relevant Disclaimer and Privacy issues on this website for details.
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Stareast RuiDirect accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Stareast RuiDirect features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
